![]() If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. We will notify you by email when the refund has successfully posted to your bank. Please contact your bank to check when the refund will return to your bank account. If you have not provided the bank information yet, please refer to below information. For Bank Transfer, Cheque or Cash Deposit payments, the refund will take 8 days to post to your card-issuing bank based on the bank information you have provided.For Apple Store Gift Card payment, the refund will take 3 business days to sent via an Apple Store Gift Card by email.For Credit Card payment, the refund will take 3 business days to your card-issuing bank. ![]() The way your refund is processed depends on your original payment method. Your refund will be issued after we receive your item(s) at the Apple returns centre. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee. We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. To exchange for any product purchased in volume (aggregate of more than 4 per order or across multiple orders), you must send back the products to the Apple Store where originally purchased within 7 days of receiving them. If Apple determines that the product is defective and you are eligible to exchange your product, please follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. (Cantonese and Mandarin service), to request for exchange. (English service) or over weekends 10 a.m. If you believe that your product is defective, please contact Apple Store Customer Service at (852) 800-908-988 during our hours of operation, Mon-Fri 9 a.m. Please refer to our Sales Terms and Conditionsįor full policies. Exceptions for exchange will be allowed for defective products only. I feel like I've done my research now and I’d be pretty certain that when I make my purchase I’m making it seriously.All products purchased at Apple Store in Hong Kong cannot be returned or exchanged. I’ve read various reviews and spent probably too much time watching various YouTubers of no proven expertise all trotting out identikit rundowns. I’ve measured out screen sizes on my desktop to compare,and been into the local computer stores to see various current apple models. Is it the worst of human nature, the unacceptable face of consumerism set against the pleas of restraint at COP 26? Or am I just getting old and fusty?Īs background, I’m looking to buy one of the new laptops and so I’ve been researching my purchase to see what I need, don’t need, may want etc. And yet some folk on here almost talk about buying two and returning one with glee. What do other people on here think of this? For me it seems in poor taste the policy is there for people who genuinely find that the machine they bought just doesn’t suit their needs. This means people keenly waiting for a machine have to wait longer. There‘s an economic cost, and there’s an environmental cost, but there’s also a moral cost in that it seems many people are gaming this generous policy by buying machines they know they don’t need, in order to ‘test’ stuff out. After all, they can’t just put stuff back on the shelf like a book from a book store. But I would imagine that there is a significant cost to this for Apple ( which is obviouly then passed onto us, as customers ). I know that Apple have a very generous no questions asked returns policy.
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